Our Work

Digital US is working to ensure that all of US have technology skills
and digital resilience
to thrive in work and life.

The Challenge

Currently less than 10% of adults in need of foundational digital skills development receive training, and they are being left behind in our digital economy.

Our Approach

Digital US partners are collaborating and innovating to remove barriers to accessing technology and digital skills training. We are creating critical onramps to digital resilience and scaling what works.

Digital Resilience

is having the awareness, skills, agility, and confidence to be empowered users of new technologies and adapt to changing digital skill demands. Digital resilience improves capacity to problem-solve and upskill, navigate digital transformations, and be active participants in society and the economy.

There are promising efforts and exciting innovations we can build from….
but it will take all of US.

Together we are working to:

Our Stories

Tamea is a single mom and teacher’s aide earning her associate’s degree online.

“I didn’t have a computer, and knew nothing about using one. I couldn’t have just enrolled in an online program. If I wasn’t given a computer and a coach to teach me the things I needed, I would have dropped out.”

Tamea Bishop, Concourse Educator Pathway, Richmond, California

Maria earned Northstar Digital Literacy certification. She now teaches the classes in which she once studied, and she is working towards Microsoft Office Specialist certification.

“Growing up in Guatemala I didn’t think much about technology, but in the U.S. I discovered it was essential. Living in public housing gave me access to training programs to learn about using technology and prepared me for a career in the field.”

Maria Quinonez, Providence Housing Authority and Roger Williams University College, Providence, Rhode Island

Guled is a refugee who learned to use a computer to write a resume, search for a job, and qualify for work as a security guard.

“Computer classes and earning the Northstar certificate were a lifeline to me. I now tell all my friends from Somalia about them.”

Guled, Goodwill® Easter Seals, St. Paul, Minnesota

Joanne Martin developed computer skills and terminology to feel confident interviewing for a job and move out of public housing.

“I can have an educated conversation about computers now using the correct words. I also liked learning about email etiquette because I almost lost my job a year ago because I wrote a business email in all caps. I didn’t know because I never had a class like this.”

Joanne Martin, Providence Public Library, Providence, Rhode Island

Samiria learned to use a computer at a DC public library and is now working toward two IT certifications.

“For me as a parent, I had to get on my technology game, as there is so much technology I don’t know…. I’m looking to go into web design, as I have all these ideas that need to get out. I have decided that I’m going to take over tech.”

Samiria Simmons, Byte Back, Baltimore, Maryland

Celso, a U.S. citizen from Mexico, was helped by his local library to find and search for jobs online.

“I was looking for a part-time job, but in all the places I went they told me that I had to apply online. I knew nothing about computers, and I needed help with my applications. I visited the Learning Lounge, and with the help of the Career Coach I got a good job at a bakery near my house.”

Celso, Providence Public Library, Providence, Rhode Island

Miguel is starting an online business to transition out of unemployment caused by a physical disability.

“I only knew how to use Facebook and YouTube. I see the computer in a different way now. I use email, pay my bills online, help my daughter with her computer needs for school. Now I’m on the Internet all the time, and I plan to start an online business.”

Miguel Soto, Providence Housing Authority, Providence, Rhode Island

Oscar received English classes at work that included how to use his phone to study and to navigate building operations and HR software.

“My English teacher showed us how to download the Cell-Ed app, register, and change levels. I also use my phone to learn on YouTube how to fix things for my work in building maintenance and for my own business as a handyman.”

Oscar Amador, Literacy Council of Northern Virginia, Falls Church, Virginia

Jimmy, a veteran, earned the Information Technology Infrastructure Library (ITIL) certification through Goodwill®. He’s now an Executive Officer at Dental Health Activity (DENTAC), overseeing IT.

“I tell everyone to visit Goodwill for job assistance because I am here as a result of their help. Computer technology allows me to be more efficient and valuable to my organization.”

Jimmy Slade, Goodwill Industries of the Upstate/Midlands, Greenville, South Carolina