Tamea is a single mom and teacher’s aide earning her associate’s degree online.

“I didn’t have a computer, and knew nothing about using one. I couldn’t have just enrolled in an online program. If I wasn’t given a computer and a coach to teach me the things I needed, I would have dropped out.”

Maria earned Northstar Digital Literacy certification. She now teaches the classes in which she once studied, and she is working towards Microsoft Office Specialist certification.

“Growing up in Guatemala I didn’t think much about technology, but in the U.S. I discovered it was essential. Living in public housing gave me access to training programs to learn about using technology and prepared me for a career in the field.”

Guled is a refugee who learned to use a computer to write a resume, search for a job, and qualify for work as a security guard.

“Computer classes and earning the Northstar certificate were a lifeline to me. I now tell all my friends from Somalia about them.”

Joanne Martin developed computer skills and terminology to feel confident interviewing for a job and move out of public housing.

“I can have an educated conversation about computers now using the correct words. I also liked learning about email etiquette because I almost lost my job a year ago because I wrote a business email in all caps. I didn’t know because I never had a class like this.”

Samiria learned to use a computer at a DC public library and is now working toward two IT certifications.

“For me as a parent, I had to get on my technology game, as there is so much technology I don’t know…. I’m looking to go into web design, as I have all these ideas that need to get out. I have decided that I’m going to take over tech.”

Celso, a U.S. citizen from Mexico, was helped by his local library to find and search for jobs online.

“I was looking for a part-time job, but in all the places I went they told me that I had to apply online. I knew nothing about computers, and I needed help with my applications. I visited the Learning Lounge, and with the help of the Career Coach I got a good job at a bakery near my house.”

Miguel is starting an online business to transition out of unemployment caused by a physical disability.

“I only knew how to use Facebook and YouTube. I see the computer in a different way now. I use email, pay my bills online, help my daughter with her computer needs for school. Now I’m on the Internet all the time, and I plan to start an online business.”

Oscar received English classes at work that included how to use his phone to study and to navigate building operations and HR software.

“My English teacher showed us how to download the Cell-Ed app, register, and change levels. I also use my phone to learn on YouTube how to fix things for my work in building maintenance and for my own business as a handyman.”

Jimmy, a veteran, earned the Information Technology Infrastructure Library (ITIL) certification through Goodwill®. He’s now an Executive Officer at Dental Health Activity (DENTAC), overseeing IT.

“I tell everyone to visit Goodwill for job assistance because I am here as a result of their help. Computer technology allows me to be more efficient and valuable to my organization.”