To drive broad-based economic growth and unlock opportunity for all Americans, we must support digital skills development for the 32 million Americans who cannot use a computer, and half of all Americans who are not comfortable learning online. Our inaugural report highlights the urgency—and imperative—of this work, and identifies opportunities to fill some of the most pressing gaps in access to technology and training and supports for digital upskilling. Together, we can help individuals build the digital resilience to thrive not only in today’s world of work—but also tomorrow’s.
With technology transforming our workplaces and daily life, we are at a critical crossroads on our journey to build a resilient workforce and economic mobility for all Americans. Access remains a stubborn barrier to upskilling. 20 million Americans don’t have access to broadband internet. 73% of service sector workers lack skills to solve problems in digital environments, and less than 10% can access opportunities to improve their digital literacy and other foundational skills.
Over the last year, the Digital US coalition has conducted a landscape scan of the biggest gaps in access to digital skills development for learner workers at risk of being left behind in our digital economy. It has also identified promising efforts to close these gaps that we need to align and support, as well as areas of need for new delivery models and innovation.